Refund policy

Return policy 

*Effective Date:* 1/1/2025

At Brandies Group, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help.

*1. Returns:*

You have 30 days from the date of delivery to return your item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Return Process:*

To initiate a return, please follow these steps:
1. Contact our customer service team at clientservices@brandiesgroup.com to request a return authorization.
2. Pack the item securely and include the original receipt or proof of purchase.
3. Ship the item to the address provided by our customer service team.

*4. Refunds:*

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of return policy.